Privacy Policy

Last updated: 11th September 2020
Effective from: 21st June 2017

Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments or reviews on the site we collect the data shown in the comments/reviews form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Online Shopping

We host an online shop on our website in order to sell both digital and physical products. If you make a transaction from our store, we will collect identifying information including your name, physical address, billing address, and email address to process your order.

Payments are processed through secure payment gateways; Stripe and Paypal. You can find Stripe’s privacy policy here, and Paypal’s privacy policy here. All payment details are encrypted.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you use a contact form on our website, certain information will be collected in order for us to be able to respond to you. This includes your name and email address. If you do not use a contact form, no data will be collected in that regard.

Google reCaptcha

We use Google’s reCaptcha to filter out spam comments on our contact forms. reCaptcha v3 works in the background and does not require any input from the user. If you use one of our contact forms, your use of reCaptcha v3 is subject to the Google Privacy Policy and Terms of Use.


When you first visit our site, a Cookie Disclaimer box will be displayed informing you of the use of cookies. By continuing to use our site beyond this cookie information (by scrolling the page, clicking links, etc) then you are consenting to the use of cookies.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We may gather anonymous analytical information to find out how you use and interact with our website.

Who we share your data with

The only people who have access to personal data are the owners of Narrowboat Chef.

However, certain information such as geographical information, IP addresses, browser type, language, etc may be collected by the web platform, hosting service or plugins we use. See the list below for the details of 3rd party companies who may have access to personal data. Narrowboat Chef has no control over whether these companies will protect your data to the same extent.

  • Eco Web Hosting (web host provider)
  • WordPress (website platform)
  • WordFence Security (website security)
  • Akismet Anti-Spam (spam protection)
  • Jetpack (WordPress plugin for comments and other services)
  • Contact Form 7 (plugin for creating contact forms)
  • Flamingo (plugin for storing messages sent from contact forms)
  • Download Manager (plugin for managing document downloads)
  • Google Analytics for WordPress (analytics plugin)
  • Hubspot All-In-One Marketing (plugin for forms and pop ups)
  • Mailchimp (plugin for mailing list management)
  • Under Construction (plugin to put site into construction mode)
  • WooCommerce + associated plugins (plugins for creation and management of online store)

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our contact information

If you would like to know what information we hold about you, or request to have information erased, or have any questions concerning our Privacy Policy, please get in touch.

Additional information

How we protect your data

Access control: Access to data is controlled by individual user accounts with a strong password policy.

Security software: This software is responsible for limiting login attempts to our site and blocking potentially malicious attempts to access our services.

SSL encryption: This website is secured with SSL encryption, which means all traffic to and from our servers is encrypted.